Privacy Policy

Last Updated: November 21, 2025

At Orelvanes, operated by Gondwana Foods Hongkong Limited, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy outlines how we collect, use, and protect your 'Personally Identifiable Information' (PII) when you visit our website, Orelvanes.com.

1. Information We Collect

We collect information to provide a better shopping experience and to fulfill your orders securely.

• Information You Provide: When you place an order, register an account, subscribe to our emails, or contact support, we collect personal details such as your name, email address, shipping/billing address, phone number, and payment information.

• Automated Information: When you browse our store, we automatically receive your computer’s internet protocol (IP) address and device information. We also use cookies to gather data on how you interact with our site (see Section 5).

2. How We Use Your Data

We use the information we collect for the following specific purposes:

• Order Fulfillment: To process transactions, arrange shipping, and provide you with order confirmations and tracking updates.

• Customer Experience: To personalize your site experience and allow us to deliver the type of content and product offerings in which you are most interested.

• Communication: To respond to customer service requests or, if you have opted in, to send periodic emails regarding new products, sales, and special offers.

• Security: To detect and prevent fraud and abuse of our services.

3. Data Protection & Security

Your security is our top priority.

• Encryption: All sensitive credit card and payment information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database.

• Access Control: Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep