Terms of Purchase
TERMS OF PURCHASE
Last Updated: July 2025
These Terms of Service and any separate agreements whereby we provide you with products or services shall be governed by and construed in accordance with the applicable laws of the United States, except where mandatory applicable law provides otherwise.
These Terms of Purchase (“Terms of Purchase”) govern your purchases of products and services available through orelvanes.com (the “Company Site” or the “Site”).
The Site is operated by Gondwana Foods Hongkong Limited, doing business as Orelvanes (the “Company,” “we,” “us,” or “our”).
Your use of the Site and these Terms are also governed by our Terms of Use and Privacy Notice, which are incorporated herein by reference.
PLEASE CAREFULLY READ THESE TERMS OF PURCHASE, ALONG WITH THE TERMS OF USE, PRIVACY NOTICE, AND OTHER POLICIES OR AGREEMENTS REFERENCED IN THESE TERMS OF PURCHASE, BEFORE PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE SITE.
BY PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE SITE, YOU AGREE TO THESE TERMS OF PURCHASE, INCLUDING, WITHOUT LIMITATION, ANY APPLICABLE DISPUTE RESOLUTION, ARBITRATION, OR CLASS ACTION WAIVER PROVISIONS DESCRIBED IN OUR APPLICABLE POLICIES.
GENERAL
These Terms of Purchase constitute a valid and binding agreement between you and the Company, enforceable in accordance with their terms, subject to applicable law.
You represent that you are:
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At least 18 years of age;
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Of legal age to form a binding contract; and
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Not prohibited from receiving or purchasing products or services under applicable laws, rules, or regulations.
You agree to purchase and use the products and services available through the Site in compliance with these Terms of Purchase and all applicable laws, rules, and regulations (collectively, “Laws”).
You are responsible for complying with all applicable laws relating to your purchase, including laws applicable in the jurisdiction to which products are shipped.
Calls, emails, customer-service communications, and other communications between you and the Company may be recorded or retained where permitted by applicable law.
PRIVACY NOTICE
Our Privacy Notice explains how Orelvanes collects, uses, stores, discloses, and otherwise processes personal information.
Our Privacy Notice is available through orelvanes.com.
You acknowledge that personal information we obtain about you through the Site, email, telephone, checkout, customer support, or other interactions may be collected and processed in accordance with our Privacy Notice.
The Company may update its Privacy Notice from time to time.
Any changes will be posted on orelvanes.com.
Your continued use of the Site after an updated Privacy Notice becomes effective constitutes acknowledgment of the updated policy where permitted by applicable law.
PURCHASES
Order Processing
The Company may, at its discretion and subject to applicable law, choose not to process or may cancel an order in certain circumstances.
This may occur when:
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A product or service is unavailable;
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A product has been incorrectly priced;
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Payment cannot be authorized;
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We suspect fraudulent or unauthorized activity;
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Order information is incomplete or inaccurate; or
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Other circumstances reasonably prevent us from fulfilling the order.
The Company may take reasonable steps to verify your identity, billing information, payment details, or order information before processing a transaction.
If we cancel an order that has already been charged, we will issue an applicable refund to the original payment method in accordance with our policies and applicable law.
Without limiting the foregoing, the Company reserves the right, where permitted by law, to:
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Revoke or modify an offer;
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Correct errors, inaccuracies, or omissions; and
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Make changes to prices, content, promotional offers, product descriptions, specifications, or other information.
Such corrections may occur after an order has been submitted or acknowledged where permitted by applicable law.
Product and Service Descriptions
The Company makes reasonable efforts to provide accurate descriptions of products and services available through the Site.
However, we do not guarantee that all descriptions, photographs, specifications, dimensions, colors, materials, features, or other product information will always be complete, current, or error-free.
Actual product appearance may vary slightly because of:
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Device or display settings;
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Photography and lighting;
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Manufacturing variations;
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Product updates; or
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Other reasonable factors.
If a product materially differs from its description, any available remedy will be handled in accordance with our Return Policy, Refund Policy, and applicable consumer law.
The Site may offer quick-view, quick-add, or similar features that allow you to review limited product information or add products to your cart without opening the full product page.
These features are provided for convenience only.
For more detailed product information, specifications, features, pricing, and other important details, please review the applicable product page before completing your purchase.
Pricing Information
Orelvanes makes reasonable efforts to provide accurate pricing information for products and services available through the Site.
However, pricing errors may occasionally occur.
Where permitted by applicable law, the Company reserves the right to decline, modify, or cancel an order involving an obvious pricing error.
If an affected order has already been placed, we may notify you using the contact information associated with the order.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
The Company also reserves the right to correct inaccurate retail prices, discounts, promotional prices, or other pricing information displayed on the Site.
Product and Service Availability
The Site may display information regarding product availability.
Availability information is provided as an estimate and may change without notice.
Inventory levels can change quickly, and we cannot guarantee that every item shown as “in stock” will remain available until your order has been processed.
Estimated delivery to your destination is generally expected within 30 days or less after successful payment, but actual delivery time may vary depending on:
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Product availability;
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Inventory shortages;
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Weather conditions;
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Carrier transit times;
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Customs procedures;
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Your destination;
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Holidays;
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Transportation disruptions; or
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Other circumstances outside our reasonable control.
In rare cases, an item may appear available when you place your order but become unavailable before fulfillment begins.
If this occurs, we may:
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Notify you by email;
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Cancel the unavailable item;
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Refund the applicable amount; or
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Offer another reasonable solution where appropriate.
Products or services that are permanently unavailable may be removed from the Site.
Specific Additional Disclaimers and Obligations
In addition to the general disclaimers contained in our Terms of Use, products and services purchased through the Site:
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May not include a manufacturer's warranty unless expressly stated;
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May not include additional service or support options;
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May not include manuals, instructions, or safety information in every language;
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May have labeling, packaging, or specifications that differ depending on destination;
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May not be designed according to every jurisdiction's standards, specifications, or labeling requirements; and
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For electrical products, may require an appropriate adapter, converter, or other compatible equipment depending on your destination.
Before purchasing, you are responsible for reviewing the applicable product information and determining whether the product is suitable for your intended use.
You are also responsible for determining whether the product may lawfully be imported, possessed, or used in your jurisdiction.
Nothing in this section limits mandatory rights available under applicable consumer protection laws.
Taxes, Customs Duties, and Import Charges
Customers are responsible for applicable taxes, customs duties, tariffs, VAT, GST, brokerage fees, import charges, or other governmental fees imposed by the jurisdiction to which products are shipped, unless otherwise stated during checkout.
Where applicable, certain taxes or charges may be collected during checkout.
Where duties, taxes, or customs charges are not collected during checkout, they may be payable separately upon importation or delivery.
The amount and application of such charges are determined by the applicable governmental or customs authorities and may vary by destination.
CONTACT INFORMATION
If you have questions regarding these Terms of Purchase, your order, or products purchased through our Site, please contact us:
Store Name: Orelvanes
Legal Business Name: Gondwana Foods Hongkong Limited
Website: https://orelvanes.com/
Email: support@orelvanes.com
Phone: (360) 854-3726
Business Address:
ROOM 1911, LEE GARDEN ONE
33 HYSAN AVENUE
CAUSEWAY BAY
HONG KONG