Shipping Policy

Effective Date: July 25, 2025

We appreciate your business at Orelvanes. The following guidelines detail our fulfillment operations and delivery framework. We strive to guarantee a transparent and dependable delivery journey for every customer.

1. Fulfillment Procedures

Every purchase undergoes a preparation period of up to 3 business days before leaving our facilities. This stage encompasses payment confirmation, strict quality inspections, secure packaging, and final handover to our courier partners.

Important: Purchases finalized during weekends or recognized public holidays will enter the processing queue on the next available working day.

2. Transit Durations and Costs

After your package leaves our warehouse, expect the following delivery metrics:

• Standard Transit Window: 10 to 20 business days.

• Delivery Charge: We implement a universal flat rate of $5.99 USD across all global destinations.

• Overall Wait Time: Combining our internal handling with the carrier's transit time, you can anticipate receiving your goods within a total of 13 to 23 business days.

3. Unforeseen Postponements

Please keep in mind that all provided arrival dates are approximate projections, not strict guarantees. Orelvanes cannot be held liable for extended wait times resulting from external variables outside our jurisdiction. These include, but are not restricted to:

• Border control checks and import clearance protocols.

• Logistics network interruptions, extreme weather, or adverse transit conditions.

We value your tolerance should these rare situations arise.

4. Package Monitoring

The moment your merchandise is handed to the courier, we will issue a dispatch notification to your inbox featuring a unique tracking code. You can trace your parcel's journey globally via www.17track.net.

Note: It frequently takes a few working days for the logistics provider to sync the initial location data to their tracking portal following our notification.

5. Segmented Deliveries

Should your cart contain several distinct products, we might ship them in multiple parcels originating from various storage hubs. We employ this strategy to optimize fulfillment speeds and get your items to you quicker.

Consequently, you may obtain multiple dispatch emails, each equipped with its own tracking link.

6. Adjustments to Your Purchase

Asking for alterations to your transaction, such as correcting a delivery address or changing sizes, colors, or quantities, requires urgent action.

Alterations may become impossible once the warehouse begins preparing your goods. We strongly advise reaching out within a 12-hour window after placing your order.

To request an edit, email support@orelvanes.com with:

• Your checkout email address and the specific Order ID.

• Clear instructions regarding the desired adjustment.

Although our team will make reasonable efforts to intercept and update the order, we cannot guarantee that changes can be completed once the order progresses to the packing or fulfillment stage.

7. Failed Drop-offs

If a courier cannot successfully deliver your parcel, it may be routed to a nearby post office, pickup location, or sorting center.

We strongly suggest contacting your local delivery provider using your tracking reference to arrange a second delivery attempt or in-person pickup.

Orelvanes assumes no financial responsibility for merchandise returned because of an invalid or incomplete delivery address provided by the customer or the customer's failure to collect the parcel within the carrier's required timeframe, except where applicable law provides otherwise.

8. Stagnant Tracking Updates

Transit routes occasionally feature periods where tracking logs do not refresh.

Generally, if the last logged movement occurred within the past 7 days, your goods may still be moving normally through the carrier network.

If your tracking history remains unchanged for more than seven consecutive days, please contact support@orelvanes.com so our team can review the available shipment information.

9. Missing or Misplaced Goods

Should you suspect your items have been lost during transit following the 7-day inactivity period mentioned above, contact us as soon as possible.

We may launch an inquiry with the applicable logistics provider. If the carrier officially confirms that the parcel was lost in transit, we will provide an appropriate resolution, which may include a complimentary replacement.

Important Limitation: If carrier tracking indicates that the shipment has been successfully delivered, please first check around your delivery location, contact household members or neighbors, and contact the carrier for additional delivery details.

Once a package has been confirmed as delivered, any claim may be subject to carrier investigation and our applicable shipping and refund policies.

10. Global Reach and Dispatch Locations

• Where We Ship: Our operations span many countries and regions worldwide. If our shipping providers are unable to deliver to your specific destination, we will contact you using the information provided during checkout.

• Where Items Originate: To maintain a broad catalog, we may dispatch inventory from a network of international warehouses, fulfillment centers, and trusted manufacturing or logistics partners.

Orders may originate from facilities in North America, Australia, Europe, or other international locations depending on inventory availability and the customer's destination.

11. Final Agreements & Limitations

By completing a checkout on orelvanes.com, you acknowledge the following:

• Delivery Projections: Advertised transit windows are estimates and are not guaranteed. We are not responsible for delays caused by customs authorities, carrier disruptions, severe weather, transportation issues, or other circumstances outside our reasonable control.

• Import Tariffs and Levies: Customers are responsible for applicable customs duties, import taxes, VAT, brokerage charges, or other fees imposed by local authorities unless otherwise stated during checkout.

• Destination Precision: Customers are responsible for providing complete and accurate shipping information. Orelvanes is not responsible for delivery issues caused by incorrect or incomplete information supplied during checkout.

• Delivered Packages: When carrier tracking confirms delivery, customers should first contact the carrier and check the delivery location if the package cannot be found.

Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.

For any further clarification, please contact support@orelvanes.com.

To help us resolve your inquiry efficiently, please include the email address associated with your purchase and your Order ID.

Contact Information

Store Name: Orelvanes
Legal Business Name: Gondwana Foods Hongkong Limited
Website: https://orelvanes.com/
Email: support@orelvanes.com
Phone: (360) 854-3726

Business Address:
ROOM 1911, LEE GARDEN ONE
33 HYSAN AVENUE
CAUSEWAY BAY
HONG KONG